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Venue Address
Davidson Building
Swan Street
Gateshead
NE8 1BG
United Kingdom
54.9636086, -1.6000854
Be a reassuring first point of contact and help clients reach the right support.
Why volunteer ?
You’ll provide supervised triage and administrative support to our Legal Services teams, gathering accurate information and giving caseworkers a clear, well-organised handover.
What you'll do
• Make initial calls and arrange appointments
• Explain service requirements and send appointment letters
• Conduct initial interviews and complete forms accurately
• Record instructions, set up cases and hand over to caseworkers
• Assist with agreed casework tasks
Good to knows
🕐 4 hours per week (minimum)
📅 At least 6 months commitment
💻10 hours + training
Skills needed
• No previous advice experience is required
• Confident and compassionate when speaking with clients
• A careful listener with strong attention to detail
• Able to record and communicate information clearly
Benefits for the Volunteer
🍏 Healthy food and snacks available
🚇 We will re-imburse expenses incurred
