Citizens Advice Gateshead
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Date(s)

weekly on Monday, Tuesday, Wednesday, Thursday and Friday, starting from Tuesday, October 6, 2026 - 10:00am, forever
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Venue Address

Davidson Building
Swan Street
Gateshead
NE8 1BG
United Kingdom

54.9636086, -1.6000854

Areas covered
Policies in place

DBS check required

No
Support and Training

Expenses Reimbursed

Yes
Other information

Age restrictions apply

No

Support supervised legal casework and help clients’ cases progress.

Why volunteer ?

Working under supervision, you’ll provide practical casework support that helps caseworkers manage their caseloads and maintain a high standard of client service.

What you'll do

• Set up and maintain cases on the case management system
• Keep accurate case and time records
• Draft routine letters under supervision
• Chase responses from third parties and complete agreed casework tasks

Good to knows

🕐 4 hours per week (minimum)

📅 At least 6 months commitment

💻10 hours + training

Skills needed

What we're looking for

• No previous legal experience is required
• Comfortable having contact with clients
• Accurate, dependable and willing to learn
• Able to work within guidance and supervision

Benefits for the Volunteer

🍏 Healthy food and snacks available

🚇 We will re-imburse expenses incurred

Register your interest
Your details will be passed onto the organisation offering this volunteer opportunity so that they can contact you directly with more information. Anonymised information will be kept for monitoring purposes.