Visitor Experience Volunteer - Newcastle Castle

At Newcastle Castle, we aim to make everyone’s visit special, memorable and, of course, enjoyable. We get visitors from all over the world as well as some very close to home, so we need to adapt our welcome accordingly and help visitors navigate the Castle and the wider City. Because our historic buildings dominate the city skyline, we are an immediate destination for visitors to head towards, and we want to use this factor to offer the most hospitable and genuine welcome to our Castle and our City.

• How can I help?:

  We are sharing an invitation to join our friendly team through volunteering, specifically to support visitors.  Visitors to the Castle are free to explore the Black Gate, Castle Keep and the historic public space in between the two historic buildings, in which you can stand right underneath the main east coast railway line running right through our Castle!

  To help visitors understand the history and the current use of the area around the Castle, we have introduced a number of points of interest (touchpoints) where they can get more information and get the most out of their visit:

  • Key entrances to the site (e.g. The Black Gate barbican and drawbridge and the Keep entrance)
  • The wooden walkway between the Black Gate and the Keep.
  • The Museum Room
  • The Great Hall
  • The Keep Roof

  This is where you would be based, on a rotating system.

  What will I be doing?:

  • Talking to people about what they can see at do at the Castle
  • Learning about the history of the Castle to share with visitors
  • Operating as part of a rota covering key points on the visitor route
  • Optional: Provide short guided tours of the outside of the buildings and the Castle Garth