Teacher showing children work whilst sitting at a desk.
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weekly on Sunday, Monday, Tuesday, Wednesday, Thursday, Friday and Saturday, starting from Monday, April 3, 2023 - 10:00, forever
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Availability Details

Hours available between 10am -5pm, 7 days a week. These can be arranged around volunteer availability. We are looking for a minimum 4 hr commitment / week where possible.

Venue Address

Unit 3, Retail World
Team Valley
NE11 0BD
United Kingdom

54.923818943984, -1.6181048959739

Policies in place

Adult and Children Safeguarding Policy in place


Equal Opportunities Policy


Health and Safety Policy


Volunteer Policy


DBS check required


Volunteers covered by Insurance


Policy and safeguarding notes

This voluntary position is deemed to require an Enhanced DBS Check with the Disclosure and Barring Service due to contact with children and vulnerable adults, across our sites.
Accessibility support

Accessibility support


Accessibility Support Details

Travelling expenses will be reimbursed.
Support and Training

On Going Support


Training Provided


Volunteer Induction


Expenses Reimbursed


Support and Training Details

Access to training and support through volunteer services.
Other information

Age restrictions apply


Driving Licence Required



Must be 16 and over.


Your role will be essential to support our customers calling the Daisy Chain Megastore in Gateshead.  You’ll support the store team to deliver excellent service and maintain admin workload at the busy customer service point.  Main Duties include:

● Answering phones, support customers with inquiries and booking in deliveries and collection requests,

● Ensure bookings and collections are completed effectively with all details recorded accurately at all times,

● Communicating bookings with store management and store team including van drivers,

● Support with Gift Aid paperwork, logging of customer details, and processing of completed Gift Aid log sheets,

● Ensuring GDPR requirements are followed to protect data at all times,

● Supporting serving customers during delivery of job role.

Additional Responsibilities may include:

▪ Supporting the delivery of Daisy Chain‘s Health and Safety, Volunteer, GDPR and Data Protection Policies,

▪ Supporting shop staff and other volunteers during busy periods.

This role description is intended to indicate the broad range of tasks that may be associated with the opportunity.  While some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the opportunity.  This is a voluntary role. 

In return for volunteering within Daisy Chain Project we will provide a 10% discount on Superstore-bought items.

Daisy Chain provides a range of support services to autistic children and adults, either with a diagnosis or who are undergoing the diagnostic process, their parents/carers and their siblings.

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Skills needed

Good communication skills.
Good organisation skills.
Register your interest
Your details will be passed onto the organisation offering this volunteer opportunity so that they can contact you directly with more information. Anonymised information will be kept for monitoring purposes.