Volunteer with a wheelchair
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Customer Service Volunteer

Role Description

Customer Service Volunteer (Mobility Aids)

 Role Base: Office

Why we want you

If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis. This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair. 

What you will be doing

  • Providing great customer service issuing wheelchairs/equipment and receiving returns. 
  • Using a computer-based stock control system. 
  • Demonstrating safe use of the equipment. 
  • Receiving payments / donations. 
  • Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person). 

The skills you need

  • Physically able to safely lift or move wheelchairs and other mobility equipment. 
  • Some customer service experience is desirable. 
  • Enjoy meeting people and good interpersonal skills. 
  • Able to work independently and in a team. 
  • Good IT skills and able to complete on-line training. 
  • Able to commit to a regular shift on a weekly basis. 

What’s in it for you

  • Meet new people and be part of a dynamic and inclusive team. 
  • A great opportunity to use your existing skills or gain new ones. 
  • All training and induction for the role (there is no charge for training). 
  • Reasonable pre-agreed travel expenses for the role including for attending training. 
  • An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives. 


Under-18s: Due to Covid19 restrictions we regret that we are currently unable to provide the required level of supervision, so we cannot offer this opportunity to under-18s in most of our locations. Contact us at wheelchairvolunteer@redcross.org.uk to check what is available in your locality 

Browse our available roles: http://bit.ly/VolunteerMAS

For further information contact us on

T: 03000 040309

E: wheelchairvolunteer@redcross.org.uk


Areas Covered

Contact Person

Nancy Ho

Venue Address

Croft House,
Western Avenue
Newcastle upon Tyne
United Kingdom

54.973800464321, -1.6480601565812