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Availability Details

Once you are fully trained you will be able to take on as many or as few cases as possible. You will be provided with some basic information around each case and asked whether you would like to be involved in the case or not. 

Volunteers will be able to contact the individual over the telephone, at agreed dates and times that are suitable for them. This is a flexible role and can be picked up and delivered as and when possible. 

Venue Address

United Kingdom

Areas covered
Support and Training

Training Provided


Volunteer Induction


Support and Training Details

You will need to complete an online training course together with an initial online welcome meeting with the main project officer who will also be the main contact throughout your involvement. 

You will also be provided with the relevant Housing Officer contact within the case who can provide support and more details information throughout. 

The role provides telephone support to vulnerable people who have experienced non-criminal incidents of ASB (Anti-Social Behaviour). The support volunteers provide will be over the telephone to nominated individuals. 

Volunteers will be provided with a basic mobile 'phone to use during the delivery of this project. 

During the project volunteers will provide an informal befriending role and support to the victims of ASB.  Volunteers may have experienced an incident themselves and have the time and flexibility to help others who have faced similar situations, or it could be that volunteers just want to help others in need within the community. The project is set up to offer victims the additional support and signposting that they may need.

At the close of each case you will be asked to complete a small evaluation process before you can take on another case. 

This is a Gateshead lead volunteer role and fits across both Gateshead and Newcastle Local Authorities. 

Skills needed

A good listener,
Friendly and patient,
Impartial and non-judgemental,
Flexible and reliable.

Benefits for the Volunteer

This is a flexible volunteer role which can provide valuable experience of supporting vulnerable people. 

Register your interest
Your details will be passed onto the organisation offering this volunteer opportunity so that they can contact you directly with more information. Anonymised information will be kept for monitoring purposes.