Shelter North East

Shelter North East are continuing to provide a service to help those with a housing or benefits need.

Due to Covid-19 and government guidance, the Shelter office on Pilgrim Street is closed but we are still able to provide a telephone based service.

The type of issues we usually help with are in relation to homelessness, housing disrepair, rehousing, problems paying rent, court action and evictions, benefit checks, applications and appeals.

Therefore if you come across anyone that needs some housing advice or help with their benefits (even if not mentioned above) please feel free to give them our details so they can get in touch:

·        Phone us on 0344 515 1601 and an advisor will then either provide advice immediately or arrange to call them back at the earliest possible time.

·        Text 07917046449 with their name and we will call them back on that number.

·        Email us at with their name, number and brief details of their issue and we can call them back.

We are usually able to deal with their enquiry with 24 hours of the call being received and we also have capacity to deal with emergency cases immediately.

If someone is not able to contact us directly we are happy to accept 3rd party referrals from staff by phone or email.

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